Friday, June 11, 2010

Bringing My Phone Back

Hey, does anyone remember this:

The music in this vid was one of many ring tones that have been wiped clean off my phone.

Yesterday morning my phone booted up to an error screen and I could not reset it with a battery pull. After fiddling with it all day and getting nowhere I took it the Verizon kiosk in the mall. They referred to one of their actual stores. Then those people sent me home telling me to update the software. I was not happy with their customer service. Although they seemed willing to, ultimately, provide me with a replacement, they wanted me to see if I could figure it out on my own.

When I got home their suggestion of downloading software to the phone didn’t work. I spent a few hours on it and got nowhere. Fed up, I left it connected to my computer and when I came back a few hours later it had somehow connected to my computer and I was able to restore it to factory settings.

Luckily I have my contacts backed up. A lot of media got deleted, mostly but that’s no big deal. I can replace the few ring tones that I liked anyways. I’ll probably be personalizing the phone over the next couple of days. I didn’t realize how customized I had it.

Really, I’m just glad that I don’t have to buy a new phone or go through the hassles of submitting an insurance claim. I can still wait until my renewal window is open or when my contract is up.

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